- Terrace for private events: Special functions area.
- Lobby Bar Saasil: Main arrival drink spot.
- La Bastille: Adults-only French dining.
- El Mercado: International buffet.
- The Moongate: Asian cuisine and Teppanyaki.
- Dips & Sips: Main pool bar.
- Swimming pools: Multiple locations across the property.
- Whirlpools: Hot tubs located near pool decks.
- Habaneros: Beachfront tacos and ceviche.
- Lighthouse Gazebo: Scenic wedding/photo spot.
- Dolphins area: On-site dolphin habitat.
- Elevators: Key vertical transport points.
- Healthy Juana’s Smoothie: Fresh juice station.
- Rooftop pool (adults-only): Located at Turquoize Tower.
- Punta Vista Bar: Rooftop bar with panoramic views.
- Motor Lobby: Vehicle arrival and valet.
- Front Desk: Check-in and concierge.
- Activities Center: Water sports and rentals.
- Tres Cervezas: In-house microbrewery and sports bar.
- Convention Center: Event and meeting space.
- Chevy’s: American-style diner.
- Lorenzo’s: Italian restaurant.
- Pasteles: Dessert and candy shop.
- Casa del Café: 24-hour coffee shop.
- Travel agency: Excursion bookings.
- Kidz Club: Supervised children’s area.
- Gym: Fitness center.
- “Fini” Jewelry store: Luxury retail.
- “Boardwalk” Shop: Resort wear and sundries.
- VIP Lounge: Club level check-in/snacks.
- Access to the tower Club: Entry to the Club Building.
- Wedding center: Planning office.
- Zen Spa: Wellness and treatments.
- Premium tower access: Entrance to Turquoize (Adults-only).
- Beauty Salon: Hair and nail services.
- Tradewinds: Steakhouse/Breakfast spot.
- Tennis court: Rooftop sports facility.
- Parking lot: Guest and staff parking.
- Sky Gazebo: Scenic overlook.
- Bar del Mar: Beachside drinks.
- Cliff Gazebo: Secluded ocean view point.
- Spa Lawn: Relaxing green space.
Contents
Where to Stay (Room Selection & Renovations)
- Renovation Status: The Turquoize Tower (Adults-only) and the Club Building are the most modern and well-maintained. The Pyramid Building is the “classic” heart of the hotel; while clean, some guests find the lower-floor standard rooms slightly dated compared to the newer towers.
- Quiet & Sleep: Request high floors in the Club Building facing the ocean for the quietest experience. Avoid low-floor rooms in the Pyramid Building near the Dolphins area if you are a late sleeper, as morning dolphin sessions can be audible.
- Convenience: For families, the Pyramid Building is the strategic winner. It provides the fastest access to Kidz Club (26), Pasteles (23), and the main pool area without long walks.
Top Spots & Hidden Gems
- Guest Favorites: The Rooftop pool (14) at Turquoize is the undisputed favorite for adults seeking serenity and a “no-screaming” environment. For families, the pool near Habaneros (09) offers the best mix of shade and views.
- Secret Locations: The Cliff Gazebo (41) and the area around the Lighthouse are often empty in the early morning—perfect for sunrise photos. The microbrewery Tres Cervezas (19) is a “hidden in plain sight” gem with high-quality craft beer made on-site.
- Dining Tips: Guests rave about the tacos at Habaneros (09) for lunch—request the “Secret Salsa” if you like heat. For a quick sugar fix, Pasteles (23) is famous for its cotton candy and chocolate fountain.
Practical Layout & Distances
- Logistics: The Property Map shows a sprawling layout, but it is surprisingly walkable. It takes approximately 7-10 minutes to walk from the Motor Lobby (16) to the Lighthouse.
- Shortcuts: Use the “air-conditioned” hallway through the Convention Center (20) area to move between wings during the midday heat.
- Accessibility: The resort is mostly stroller-friendly with ramps, but reaching the Sky Gazebo (39) involves some inclines. Use the Elevators (12) in the main buildings to bypass stairs when moving between the lobby level and the pool level.
Map FAQ
- Where are towels distributed? Towel stations are located near the main Swimming pools (07) and at the entrance to the beach near Bar del Mar (40).
- Is there a heated pool? Yes, the main pool and the Turquoize Rooftop pool are climate-controlled, making them comfortable year-round.
- Where can I find 24/7 food? Casa del Café (24) is open 24 hours for snacks, while room service is available for full meals.
- Best spot for sunset? Since the hotel is on a point (Punta Cancun), head to the Punta Vista Bar (15) or the Lighthouse area to watch the sun go down over the lagoon side.
- How do I get to the beach? High-quality swimming beaches are on both sides of the resort. The north beach (by the lighthouse) is usually calmer and better for kids.
