Map Legend
Accommodation & Lobby
1. Lobby Front Desk / Concierge / Amstar Tour Desk: Main check-in hub, tour bookings, ground level entrance.
2. Parking: Adjacent to main elevated entrance road.
21. Sardegna Executive Room (5th Floor): Meeting room, upper level.
22. Murano Board Room (5th Floor): Second meeting room, upper level.
Pools & Beach
10. Manatees Bar: Swim-up bar within the main pool zone; also appears on Lobby Level near front desk.
11. Tennis Court: Far left of resort, behind South Wing.
12. Jogging Track: Perimeter path behind Tennis Court extending toward main building.
13. Swimming Pool: Large central irregular-shaped pool — the resort’s main aquatic feature.
14. Watersports Activities: Right side of beachfront; equipment and activity bookings.
15. Towel Station: Adjacent to Watersports Activities area.
31. Jacuzzi: Near beach boardwalk, right of main swimming pool.
32. Wedding Gazebo: Circular structure on grass between pool and beach.
Dining & Bars
6. The Lounge: Central lobby area.
7. Sugar Reef Bar: Next to The Lounge, lobby level.
8. Desires Music Lounge: Large entertainment space, right side of lobby.
9. Rendezvous Bar: Near main lobby entrance.
10. Manatees Bar: Pool-level swim-up bar (Beach Level) and lobby-level bar.
23. La Riviera Restaurant: Right side of main lobby, lobby level.
24. Himitsu Restaurant: Right of main building, beach level central area.
25. Portofino Restaurant: Adjacent to Himitsu, beach level.
26. Seaside Grill Restaurant: Bottom right of pool area, closest restaurant to the beach.
27. Oceana Restaurant: Lobby level, bottom-left section, accessible from main lobby.
35. Cactus Club: Left end of beach-facing pathway, South Wing side — marked with red star.
Facilities & Services
3. Shopping Area: Right of lobby.
4. Tobacco & Gift Shop: Within Shopping Area.
5. Wine Cellar: Near Shopping Area, lobby level.
16. Doctor’s Office: South Wing, beach level.
17. Gym: South Wing, near top-left of main pool.
18. Capri Grand Ballroom: Large event space, left side of lobby.
19. Capri Terrace: Outdoor terrace adjoining Capri Grand Ballroom.
20. Business Center: Near Capri Grand Ballroom.
28. Bathrooms: Multiple locations — central beach level building, beach-right corner, and multiple lobby-level points.
29. First Aid: Near Seaside Grill Restaurant.
30. Showers: Two locations on beach boardwalk — left and right of central pool.
33. Avis Rent-A-Car: Near main entrance/parking.
34. Travel Representative: Near main entrance/parking.
36. Secrets Spa by Pevonia: Lobby level, near Oceana Restaurant.
Map Symbols
– Red Star: Concierge Desk (main building + North Wing)
– Red Heart: Romantic Dinner Spot (multiple beachfront locations)
– Blue Star: Wedding & Events Office (near Wedding Gazebo)
– Camera Icon: Photo Shop (near Seaside Grill)
– Fork & Wine Glass Icon: Food & Wine Concierge (near restaurants)
Where to Stay (Room Selection & Renovations)
Renovation Status
– Based on verified traveler reviews, the North Wing tends to receive higher marks for room condition and finishes — guests frequently describe it as feeling fresher and better maintained.
– The South Wing rooms are functional but several guests have flagged older fixtures, softer mattresses, and slightly dated bathrooms. If you’re assigned a South Wing room and condition matters to you, it’s worth a polite upgrade request at check-in.
– Rooms in the main central building (behind the pool) are generally well-regarded for finishes but sit farther from direct wing access to the beach.
Quiet & Sleep
– Upper floors of the North Wing are consistently cited by travelers as the quietest — less foot traffic, no proximity to the Cactus Club (35) or Desires Music Lounge (8), which run late.
– Avoid lower floors of the South Wing if you’re a light sleeper — proximity to the Tennis Court (11), Jogging Track (12), and early-morning activity noise is real.
– The Cactus Club (35) at the far left beachfront generates music that carries into South Wing lower floors on event nights.
Convenience
– For families or guests who want beach-to-pool-to-food in under 2 minutes: lower floors of either wing, mid-section — these put you equidistant from Seaside Grill (26), the Towel Station (15), Showers (30), and the main Swimming Pool (13).
– The North Wing gives faster access to Watersports Activities (14), Towel Station (15), Jacuzzi (31), and the First Aid (29) station — useful for families with kids.
– Couples or honeymooners should note that Romantic Dinner Spots (red hearts) line the beachfront path — South Wing lower floors and the area near the Wedding Gazebo (32) place you closest to these for evening ambiance.
Top Spots & Hidden Gems
Guest Favorites
– The main Swimming Pool (13) is the social hub — irregular shape means multiple zones: find the quieter arms of the pool away from the Manatees Bar (10) if you prefer calm.
– Manatees Bar (10) itself is a consistent crowd-pleaser — swim-up service, strong cocktails, and the best people-watching on property. Arrive before 10 AM to claim a pool-edge stool that stays shaded.
– The Jacuzzi (31) near the beach boardwalk is frequently cited as underused — most guests gravitate to the main pool, making the Jacuzzi a genuinely quieter retreat especially mid-afternoon.
– Seaside Grill (26) gets rave reviews for its beach proximity and casual grilled food — several reviewers specifically call out the grilled fish and fresh guacamole as standouts.
Secret Locations
– The Capri Terrace (19) adjoining the Capri Grand Ballroom (18) on the lobby level is rarely crowded during non-event hours — it functions as an elevated outdoor terrace with resort views and significantly less noise than beach level bars. Worth visiting for a quiet evening drink.
– The Wedding Gazebo (32) area and surrounding grass between the pool and beach sees almost no foot traffic after sunset if there’s no event — the beachfront lighting makes it a genuinely romantic spot that doesn’t require a booking.
– The Wine Cellar (5) on the lobby level is frequently overlooked by guests who don’t leave the beach level. Travelers who discover it report excellent selection and a more intimate atmosphere than Sugar Reef Bar (7) or Rendezvous Bar (9).
– The Jogging Track (12) behind the South Wing provides an early-morning route with resort garden views and virtually zero crowds before 7 AM.
Dining Tips
– Himitsu Restaurant (24): Reviewers consistently recommend the omakase-style courses and specifically call out the tuna tataki and miso-glazed black cod. Book early — it fills up faster than Portofino (25).
– Portofino Restaurant (25): The pasta is made fresh — multiple guests flag this as the most underrated dining option on property, especially for a quieter dinner versus the livelier Seaside Grill.
– La Riviera Restaurant (23): The breakfast spread here is cited as the most expansive on property — arrive at opening (typically 7 AM) to beat the rush and get a window table.
– Oceana Restaurant (27): Lower foot traffic than the central beach-level venues — guests who discover it describe more attentive service and a calmer dining atmosphere.
– Manatees Bar (10): Ask for the frozen mango margarita — it’s not always on the posted menu but bartenders know it and reviewers rate it the best frozen drink on property.
– Sugar Reef Bar (7): Good for late-night drinks after Desires Music Lounge (8) winds down — serves until later than most beach-level options.
Practical Layout & Distances
Understanding the Resort Layout is critical because the property spans two distinct levels and the map reveals some real logistical considerations:
- Lobby Level to Beach Level: The resort drops from the lobby/parking entrance down to the beach. There is an elevation change between the two levels — the main building connects them, but guests arriving with strollers or mobility concerns should confirm elevator availability at check-in. Several reviews note that the transition involves stairs in certain sections; the main elevator bank is within the central building.
- North Wing tip to beach: Approximately a 2–3 minute walk along the wing corridor and down to the beachfront boardwalk. The Towel Station (15) is conveniently near the North Wing beach exit — no need to carry towels from your room.
- South Wing tip (near Tennis Court/Jogging Track) to beach: Closer to 4–5 minutes. This end of the property feels the most removed — factor this in if beach access is a daily priority.
- Beach Level to Lobby Level restaurants (La Riviera (23), Desires (8), Wine Cellar (5)): Plan on 3–5 minutes minimum via the internal building route. Guests in beach-level wings frequently mention this as the main inconvenience — not far, but requires going back inside and up a level.
- Gym (17) to Tennis Court (11): Both are on the South Wing side — sequential access for fitness-focused guests, short walking distance between them.
- Seaside Grill (26) and First Aid (29): Clustered near the right side of the beach edge — this grouping also includes the Photo Shop (camera icon) and a Bathroom (28) facility. One trip to this corner covers multiple errands.
- Parking (2) to Room: If arriving by car or taxi, the drop-off is at the elevated entrance. Lobby check-in is immediate, but luggage transfer to far wing rooms (especially South Wing lower beach level) can take time — tip the bellhop and confirm your bags are delivered before heading to the pool.
- No resort shuttle: Based on the map layout and guest reports, the property does not operate an internal shuttle — all movement is on foot. The overall footprint is large but walkable for able-bodied guests.
Map FAQ
Where do I get towels?
– Towel Station (15) is located on the right side of the beachfront, near the Watersports Activities (14) area. Bring your room card — some reviews note a towel exchange system requiring card scanning.
Where is the heated pool or hot tub?
– The Jacuzzi (31) is near the beach boardwalk to the right of the main pool. The main Swimming Pool (13) is not heated per guest reports — plan accordingly in January–February when lows can dip to 67–68°F (19–20°C).
Which restaurant is closest to the beach?
– Seaside Grill (26) — it sits at the bottom right edge of the pool area, steps from the beach. Ideal for lunch without changing out of a swimsuit.
Where is the spa?
– Secrets Spa by Pevonia (36) is on the Lobby Level, near Oceana Restaurant (27) — accessible from the main lobby area toward the bottom-left section. Book treatments in advance; walk-in availability is limited per reviews.
Is there a doctor on site?
– Yes. Doctor’s Office (16) is in the South Wing on the Beach Level. First Aid (29) is a separate station near Seaside Grill (26) closer to the beach — useful for minor beach incidents.
Where do I book excursions or tours?
– Two options: Lobby Front Desk / Amstar Tour Desk (1) for resort-arranged excursions, or the Travel Representative (34) near the parking/entrance area. Amstar is the in-resort operator — compare prices with the Travel Rep, as costs and inclusions can differ.
Where is the gym?
– Gym (17) is in the South Wing, near the top-left corner of the main pool on the Beach Level. Open early — reviewers cite 6 AM opening but confirm at check-in.
How far is the airport and how much is a taxi?
– Average taxi cost from the resort to the airport is $27 USD (one way). Playa del Carmen is just $12 USD. Avis Rent-A-Car (33) is available on-site near the entrance if you prefer self-driving.
Where is the swim-up bar?
– Manatees Bar (10) is the swim-up bar integrated into the main Swimming Pool (13) on the Beach Level. A second Manatees Bar reference appears on the Lobby Level near the front desk — this is the lobby-level bar version of the same brand.
Where can I find a quiet corner away from the pool crowd?
– Three options depending on preference: the Jacuzzi (31) near the beach (underused mid-day), the Capri Terrace (19) on the Lobby Level during non-event hours, or the grass area around the Wedding Gazebo (32) between the pool and beach — consistently calm outside of scheduled events.
