Map Legend
Accommodation
B10. Guest room building — main Grand Memories section
B11. Guest room building — main Grand Memories section
B12. Guest room building — main Grand Memories section
B15. Guest room building — main Grand Memories section
B20. Guest room building — main Grand Memories section
B21. Guest room building — main Grand Memories section
B22. Guest room building — main Grand Memories section
B23. Guest room building — main Grand Memories section
B24. Guest room building — main Grand Memories section
B30. Guest room building — Sanctuary adults-only section
B31. Guest room building — Sanctuary adults-only section
B32. Guest room building — Sanctuary adults-only section
B33. Guest room building — Sanctuary adults-only section
B34. Guest room building — Sanctuary adults-only section
B35. Guest room building — Sanctuary adults-only section
Pools & Beach
- Main Pool — large, irregularly shaped; central to the Grand Memories section, near facilities 11, 12, 13, 14
22. Family Pool / Pool Bar — large, irregularly shaped; southern part of the property, Family Section
19. Sanctuary Pool / Jacuzzi — adults-only pool with jacuzzi; central to the Sanctuary buildings, northeastern section
17. Water Sports — beach-facing facility along the northern edge of the property
Dining
- Lobby Bar / Piano Bar — bar in the main lobby area
- Las Margaritas — Buffet restaurant
- La Buganvilla — Buffet restaurant
- Ging Seng — Asian cuisine, adults only
- Orquidea — Gourmet restaurant
- Hortensia — Pool Bar, adjacent to the main pool
- Adelfa — Snack Bar
- Ranchon Playa — Seafood restaurant, beachfront or near beach
- La Flor del Tabaco — Lobby Bar, Sanctuary section
- Ave del Paradiso — Restaurant, Sanctuary section
- Amapola — Snack Bar, Family Section
- Creole Restaurant — Family Section
- Violeta — Italian restaurant, Family Section
Facilities & Services
- Lobby — main entrance and central hub
- Reception — check-in/check-out
- El Gladiado — Theatre / entertainment venue
- Shop — resort retail store
- Disco — nightclub
- Spa / Gym — spa and fitness center
- Mini Club — children’s club
- Wedding Gazebo — outdoor ceremony structure
- Sanctuary Reception — dedicated check-in for adults-only section
- Car Rental — vehicle rental service
- Tennis Court — sports facility
Where to Stay (Room Selection & Renovations)
Renovation Status
- Based on guest reviews, the Sanctuary section (buildings B30–B35) consistently receives the strongest ratings for room condition, furnishings, and overall finish. These are considered the most recently updated rooms on the property map.
- In the main Grand Memories section, buildings closer to the central pool and lobby (B20–B24) tend to get more mixed reviews — convenient, but some guests report wear in bathrooms and soft furnishings that suggest an older renovation cycle.
- Buildings B10, B11, B12 are positioned toward the outer edges of the resort layout. Reviews describe these as quieter but occasionally “dated” in décor. Worth asking at check-in about room condition before accepting the key.
- The Family Section rooms near the southern pool (B15 area) are practical for families but attract noise from the Family Pool and Amapola Snack Bar during peak hours — not ideal for early sleepers.
Quiet & Sleep
- For the quietest nights, request rooms in the Sanctuary section — the hotel layout physically separates this zone from the main resort via a dense vegetation border, blocking entertainment noise from El Gladiado Theatre (#8) and the Disco (#10).
- In the main section, buildings furthest from the theatre and disco (northern side, toward the beach) offer lighter noise exposure.
- Avoid rooms directly facing the Main Pool if you plan to sleep before midnight — pool bars and evening animation run late.
Convenience for Families
- The southern Family Section is purpose-built: the Family Pool (#22), Amapola Snack Bar (#23), Creole Restaurant (#24), and Violeta Italian (#25) are all clustered together on the hotel map.
- The Mini Club (#14) is positioned near the main pool, meaning families with children split between the central zone and the Family Section will need to walk — factor that in when choosing room buildings.
- B15 and nearby family-section buildings offer the shortest walk to the dedicated family dining and pool, making mornings significantly easier with young children.
Top Spots & Hidden Gems
Guest Favorites
- The Main Pool in the Grand Memories section consistently draws praise — large enough to avoid crowding even at peak season, and the position of Hortensia Pool Bar (#11) means you can order drinks without leaving the water’s edge. Guests specifically mention this as the social heart of the resort.
- Ranchon Playa (#15) is the most location-specific dining experience on the property map — a beachfront seafood spot that guests call a highlight even when the buffets feel repetitive. Lobster and fresh fish are the most recommended orders. Reservations or early arrival strongly advised.
- Orquidea Gourmet (#7) receives consistent praise as the best a-la-carte option in the main section — guests recommend it for a mid-stay “treat night.” Book on your first day; slots fill fast.
Hidden Gems / Non-Obvious Spots
- The vegetation border between the Sanctuary and main resort is not just a visual separator on the resort map — it creates a genuinely sheltered garden corridor. Guests who wander into this green zone report finding benches and shade that are almost always empty.
- La Flor del Tabaco Lobby Bar (#20) inside the Sanctuary is technically restricted to Sanctuary guests, but the resort layout places it in an architecturally distinct, calmer setting. If you’re staying in the Sanctuary, this is the go-to for evening cocktails away from the busier Lobby Bar / Piano Bar (#3).
- The Wedding Gazebo (#16) is mapped near the beach zone — even outside of weddings, this spot is noted by guests as a quiet, photogenic location with good sea views, rarely crowded during non-event hours.
- Ging Seng Asian Restaurant (#6) is adults-only and positioned away from the main buffet traffic. Guests who find it (it’s not heavily signposted in the resort) describe it as a noticeably more relaxed, less chaotic dining alternative to the two main buffets.
Dining Tips
- At Las Margaritas and La Buganvilla buffets (#4 and #5): guests recommend going 20 minutes before opening to avoid queues. Both buffets cover similar food categories — La Buganvilla edges slightly better reviews for freshness and variety based on recurring traveler comments.
- Adelfa Snack Bar (#12): solid for midday grilled food between pool sessions. Guests highlight the pizza and hot sandwiches as genuinely good. Avoid the packaged snacks — they’re overpriced relative to the a-la-carte grill items.
- Amapola Snack Bar (#23) in the Family Section: praised for fast service and kid-friendly food. Parents note it as a reliable fallback when children won’t sit through a full restaurant meal.
- At the Hortensia Pool Bar (#11): the frozen daiquiris and mojitos are the consistent crowd favorites. Guests also note staff here tend to be among the most attentive on the property.
Practical Layout & Distances
Understanding this hotel map spatially will save real time and frustration:
- The property runs roughly southwest to northeast, with the main Lobby (#1) and Reception (#2) at the southwestern end and the Sanctuary section at the northeastern end. Walking the full length of the resort — from Reception to the far Sanctuary buildings (B34, B35) — takes approximately 10–14 minutes at a normal pace based on resort size and guest accounts.
- Beach access (Water Sports, #17) is along the northern edge of the resort layout. Guests in southern buildings (Family Section, B15 area) face the longest walk to the beach — estimated 8–12 minutes. Sanctuary guests are geographically closer to the northern shoreline, which is a practical advantage rarely mentioned in booking descriptions.
- The Sanctuary Reception (#18) is a separate entry point — Sanctuary guests do not need to return to the main lobby for day-to-day needs. This is useful to know: if you’re staying in the Sanctuary, check in there directly and use it as your operational base.
- No significant elevation changes are reported across the property — the terrain is flat, which makes the resort layout fully stroller and wheelchair accessible between all main points. No stairs on the main outdoor pathways.
- The Disco (#10) and El Gladiado Theatre (#8) are located in the central/southwestern zone. If your building is B10, B11, B20, or B21, you will hear evening entertainment. This isn’t a minor issue — guests in those buildings consistently flag it in reviews for stays during high season.
- The Tennis Court (#27) and Car Rental (#26) are mapped toward the outer perimeter. Neither requires advance planning to reach, but if you’re renting a car, confirm the walk from your building before arrival — from the Sanctuary section it is a meaningful trek.
- The green vegetation corridor between the main resort and Sanctuary functions as a natural acoustic and visual barrier — it also means there is only one main connecting pathway between sections. Guests who switch between the two zones (e.g., attending the main theatre while staying in the Sanctuary) should budget extra walking time.
Map FAQ
Q: Is the Sanctuary pool open to all guests?
A: No. The Sanctuary Pool / Jacuzzi (#19) is exclusively for adults staying in the Sanctuary section (B30–B35). Main resort guests use the central main pool or the Family Pool.
Q: Where do I get beach towels?
A: Based on guest reports, towel stations are typically positioned near the Main Pool and at the beach access zone near Water Sports (#17). Bring your wristband — exchanges are tied to room identification. No dedicated towel hut is marked on the property map, so confirm the exact location at Reception (#2) on arrival.
Q: Is there a shuttle or buggy between the Sanctuary and the main resort?
A: Some reviews mention golf-cart assistance is available on request, particularly for guests with mobility needs or those traveling between the Sanctuary and the main buffet restaurants. It is not a scheduled service — ask at Sanctuary Reception (#18) upon check-in to arrange it.
Q: Where do kids’ activities take place?
A: The Mini Club (#14) is in the main Grand Memories section, near the central pool. Daytime animation and children’s programs run from this location. The Family Section pool area (#22) hosts its own informal family activities separately.
Q: Can adults in the main section dine at Sanctuary restaurants?
A: Generally no — Ave del Paradiso (#21) and La Flor del Tabaco (#20) are designated for Sanctuary guests. The adults-only Ging Seng Asian Restaurant (#6) and Orquidea Gourmet (#7) in the main section are the adult-oriented alternatives accessible without a Sanctuary booking.
Q: Which pool is heated?
A: No heated pool is explicitly confirmed on the resort map or in the majority of guest reviews for this property. Cuba’s climate means heating is rarely a priority — but if this matters to you, confirm directly with the hotel before booking, as this can change seasonally.
Q: Is the beach directly accessible from the hotel, or is there a road to cross?
A: The beach is part of the resort property, accessible via pathways along the northern edge of the hotel layout. No road crossing is required. Ranchon Playa (#15) and Water Sports (#17) both sit at this northern boundary, confirming direct internal beach access.
Q: Where is the best spot on the property map for a romantic dinner?
A: Orquidea Gourmet (#7) is the most consistently cited option for a special evening in the main section. For Sanctuary guests, Ave del Paradiso (#21) offers a more private, adults-only atmosphere. The Wedding Gazebo (#16) near the beach is also used informally for sunset moments.
Q: Are there any late-night food options after the buffet closes?
A: The Adelfa Snack Bar (#12) near the main pool and Amapola (#23) in the Family Section cover daytime and afternoon snacking. Late-night food options are limited based on reviews — the Disco (#10) occasionally has light snacks available. Plan a larger dinner if you know you’ll be up late.
Q: How far is the Car Rental from the main entrance?
A: Car Rental (#26) is mapped toward the outer perimeter of the resort layout, away from the central lobby. It is not a quick walk from the main Reception (#2). If you’re planning to rent on arrival day with luggage, ask Reception to arrange transport to that facility or confirm exact walking time at check-in.
