Map Legend
Pool Level (Nivel de Alberca)
Pools & Beach
– Alberca Principal / Main Pool — Open 6:00 am–8:00 pm; the resort’s largest pool, central to all activity
– Alberca / Pool — Secondary pool area
– Alberca de Relajación / Relax Pool — Quieter, low-energy swim zone
– Chapoteadero / Kids Pool — Shallow splash pool for small children
– Jacuzzi — Open 9:30 am–6:00 pm
– Sólo Adultos / Adults Only — Restricted zone; no children permitted
– Pool Bar (De Alberca) — Swim-up bar servicing the main pool area
– Acceso a Playa / Beach Access — Direct path to the beach
Dining
– Marco Polo Restaurant — Specialty cuisine; dress code required; open 6:00 pm–10:00 pm
– Rosmarinus Restaurant Bar — Pool-level bar and restaurant
– Café Solaris Restaurant — Casual all-day dining (also appears on Lobby Level)
– Deli — Quick bites and snacks
Facilities
– Gym — Open 6:00 am–9:00 pm
– Spa — Open 8:00 am–8:00 pm
– Estética / Beauty Parlor — Hair and beauty services
– Mini Club — Children’s activity club; open 9:30 am–6:00 pm
– Doctor — On-site medical service
– Elevador / Elevators — Vertical access between levels
– Sala de Hospitalidad / Hospitality Rooms — Check-in/check-out holding or VIP lounges
– Masaje / Massage — Outdoor massage area near pool or beach zone
– Toallas / Towel Shack — Pool towel exchange station
– Activities Staff — Animation and sports coordination desk
– Animación y Deportes / Activities & Sports — Entertainment and sports zone
– Área de Juegos / Play Ground — Children’s outdoor play area
– Área de Bodas / Wedding Area — Dedicated outdoor ceremony space
– Track — Walking or jogging path
– Baños / Restrooms — Multiple locations throughout pool level
Lobby Level (Nivel Lobby)
Entry & Reception
– Motor Lobby — Vehicle drop-off and arrival point
– Estacionamiento / Parking — Guest and visitor parking area
– Botones / Bell Boys — Luggage assistance station
– Recepción / Front Desk — Main check-in desk; marked “Usted está aquí / You are here” on the map
Dining & Entertainment
– Café Solaris Restaurant — Lobby-level dining, casual and buffet-style
– Lobby Bar — Live music (Música Viva) daily from 10:00 am–midnight
– Salón Tehuacán Ballroom — Venue for daily shows (shows diarios)
Meeting & Event Spaces
– Salon Premier / Premiere Class — Premium lounge or event space
– Puebla — Meeting room or breakout event space
– Homero — Adjacent meeting or event room to Puebla
Shops & Services
– Tienda / Shop — General resort store
– Boutique — Fashion and gifts retail
– Agencia de Viajes / Travel Agency — Tours and excursion bookings
– Atención a Huéspedes / Guest Service — Problem resolution and guest care desk
– Mostrador de Hospitalidad / Hospitality Desk — Upgrade and VIP guest services
– Marin’e — Open 9:00 am–4:00 pm (water sports or marina-related service counter)
– Reservaciones en la Plataforma / Sport and Entertainment Counter — Booking desk for activities
Access & Transport
– Cancha de Tenis / Tennis Court — Open 8:00 am–8:00 pm
– Acceso Alberca / Pool Access — Stairway or path down to pool level
– Acceso / Access — General secondary access point
– Bus Stop — Public transit stop on Boulevard Kukulcan toward Centro/Downtown
– Oficinas / Offices — Staff and administrative offices
– Baños / Restrooms — Multiple lobby-level locations
Where to Stay (Room Selection & Renovations)
Renovation Status
– Based on traveler reviews from multiple booking platforms, GR Solaris Cancun has received partial renovations in recent years, but the property is aging and room quality varies noticeably by block.
– Rooms described as recently refreshed tend to be in buildings closer to the lobby entrance and the main tower sections — guests report newer furniture, updated bathrooms, and functioning AC.
– Older, lower-floor rooms in peripheral wings are frequently flagged in reviews as “dated,” with worn fixtures, older mattresses, and slower maintenance response. If assigned one, it is worth asking politely at the Recepción / Front Desk whether an upgrade or room change is possible — especially if you arrive mid-week when occupancy allows flexibility.
– The Sala de Hospitalidad / Hospitality Rooms and Mostrador de Hospitalidad / Hospitality Desk are useful leverage points: guests with Premier status or room complaints are often redirected here for resolution.
Quiet & Sleep
– Rooms furthest from the Salón Tehuacán Ballroom (where daily shows run) and the Lobby Bar (live music until midnight) are consistently rated quieter.
– If light sleep matters to you, explicitly request a room away from the ballroom wing and the pool-facing side — pool animation noise runs until early evening and carries.
– Upper floors in the main building reduce street noise from Boulevard Kukulcan.
Convenience for Families
– Rooms closest to the Acceso Alberca / Pool Access and near the Chapoteadero / Kids Pool and Mini Club (open 9:30 am–6:00 pm) reduce the daily walking burden significantly for families with young children.
– The Área de Juegos / Play Ground and Animación y Deportes zone are also on the pool level — proximity matters when managing children across multiple daily activity cycles.
– Note: strollers will encounter level changes between the Lobby Level and Pool Level — use the Elevador / Elevators marked on the pool level map rather than the outdoor ramp paths, which are uneven in sections.
Top Spots & Hidden Gems
Guest Favorites
– The Alberca Principal / Main Pool is the undisputed social hub — reviewers consistently describe it as lively, well-maintained, and centrally placed relative to the Pool Bar, Toallas / Towel Shack, and Rosmarinus Restaurant Bar. Arrive before 9:00 am to claim a premium sun lounger — by 10:00 am the best spots are gone.
– The Lobby Bar is a genuine highlight: live music nightly until midnight draws consistent praise, and the bartenders are frequently name-dropped in reviews for their skill and personality. It is a legitimate evening destination, not just a transit bar.
– The Área de Bodas / Wedding Area doubles as a photogenic sunset-watching spot even for non-wedding guests — its positioning relative to the beach access corridor makes it a quiet evening escape from the pool-level crowds.
Secret Locations
– The Alberca de Relajación / Relax Pool is the least-crowded pool on the property. Reviewers who discover it mid-stay consistently wish they had found it sooner. No music, no animation staff, no children (adults-only zone) — this is where guests go to actually decompress.
– The Track marked on the pool level map is rarely mentioned in reviews, suggesting most guests simply don’t notice it. Early morning use (the Gym opens at 6:00 am) combined with an outdoor track session is a practical option for fitness-focused travelers before the heat peaks.
– The outdoor Masaje / Massage area near the beach access zone offers a qualitatively different experience than the indoor Spa — reviews note that the outdoor setting and breeze make it feel more premium than its price point, and it is typically easier to book same-day than spa treatments.
Dining Tips
– Marco Polo Restaurant requires advance reservations (dress code enforced — no flip-flops or sleeveless shirts for men). Reviewers rate it as the best food on property, but availability fills quickly. Book at the Agencia de Viajes counter or Atención a Huéspedes desk on arrival day, not the night before.
– Café Solaris Restaurant (both levels) draws mixed reviews on food quality, but travelers specifically recommend the breakfast service for freshness and selection — lunch and dinner are where quality inconsistency shows up most.
– The Deli is an underused resource: reviewers who find it mid-stay use it for quick snacks and lighter options to avoid full buffet queues, particularly around peak lunch hours (1:00 pm–2:30 pm).
– At the Pool Bar (De Alberca), the frozen fruit cocktails — particularly mango-based drinks — are a recurring specific mention in positive reviews. They are made fresh to order and are a notable step above standard all-inclusive pool drinks.
Practical Layout & Distances
- The resort layout spans two distinct levels: the Lobby Level (street-facing, on Boulevard Kukulcan) and the Pool Level (beach-facing, lower). The vertical transition between them is the most important logistical fact on the entire Property Map.
- From the Motor Lobby and Recepción / Front Desk to the Acceso a Playa / Beach Access, the walking distance covers the full lobby-to-pool-level transition plus the pool zone length — realistically 4–6 minutes of walking at a moderate pace, more with luggage, children, or beach equipment.
- The Elevador / Elevators are the non-negotiable route for anyone with strollers, mobility limitations, or heavy beach bags. Based on the Resort Map layout, they are positioned centrally to connect both levels without requiring outdoor ramp navigation.
- The Cancha de Tenis / Tennis Court sits at the edge of the lobby level map — it is one of the furthest points from the beach on the entire Hotel Layout, which matters if you plan to squeeze a tennis session between beach time and dinner.
- The Gym (pool level, 6:00 am open) and Spa (8:00 am open) are both on the pool level, meaning an early gym session before breakfast requires descending from lobby-level rooms first — factor this into your morning schedule.
- The Bus Stop on Boulevard Kukulcan is immediately accessible from the Motor Lobby side — no complex exit routing required. This is the practical route to Centro/Downtown Cancun for guests who want to explore off-property without paying for a taxi.
- The Resort Layout is notably horizontal rather than vertical — the main body of the property extends parallel to the beach, which keeps walking distances manageable but means that rooms at the far ends of each wing will have noticeably longer routes to the Recepción / Front Desk and Salón Tehuacán Ballroom events.
Map FAQ
Q: Where do I pick up pool towels?
The Toallas / Towel Shack is marked on the pool level section of the Hotel Map, positioned near the main pool area. Bring your room key card — most all-inclusive properties require card exchange. Towels run out mid-morning on peak days; pick them up by 9:00 am.
Q: Is there a heated pool?
The Hotel Layout does not specifically label any pool as heated. The Jacuzzi (open 9:30 am–6:00 pm) is the closest option for warm-water soaking. The main pools are unheated — water temperature is naturally warm given Cancun’s climate, but cooler in December–February.
Q: Where do kids go for activities during the day?
The Mini Club (open 9:30 am–6:00 pm) handles supervised children’s programming. The Área de Juegos / Play Ground and Chapoteadero / Kids Pool are the physical outdoor zones. All three are on the pool level and in close proximity on the Resort Map.
Q: Can I book tours and excursions inside the hotel?
Yes. The Agencia de Viajes / Travel Agency on the lobby level handles external excursion bookings. The Reservaciones en la Plataforma / Sport and Entertainment Counter handles on-property activity reservations. These are two separate desks — confirm which one covers your specific need.
Q: Where do the nightly shows happen?
Daily shows (shows diarios) take place in the Salón Tehuacán Ballroom on the lobby level. Check the daily program at the Atención a Huéspedes / Guest Service desk for showtimes — they typically run one or two sessions per evening.
Q: Is the adults-only pool clearly separated?
Yes — the Sólo Adultos / Adults Only zone is a distinct labeled area on the pool level of the Property Map, adjacent to the Alberca de Relajación / Relax Pool. Staff enforce the restriction, though reviews note it can be inconsistent on very busy days.
Q: How do I get to downtown Cancun without a taxi?
Use the Bus Stop directly outside the hotel on Boulevard Kukulcan — it is marked on the lobby level Hotel Map near the parking and motor lobby entrance. Public buses run frequently and cost a fraction of taxi fares. The route heads toward Centro/Downtown as labeled on the map.
Q: Where is the best place to complain or request a room change?
Go to the Mostrador de Hospitalidad / Hospitality Desk first (lobby level), not the main Recepción / Front Desk queue. The hospitality desk handles guest satisfaction issues with more authority and typically less wait time based on reviewer experience.
Q: What time does the gym open and where is it?
The Gym is on the pool level of the Resort Layout and opens at 6:00 am, closing at 9:00 pm. It is one of the earliest-opening facilities on the property — useful for guests who want to work out before the heat of the day.
Q: Is there a medical service on-site?
Yes — the Doctor is marked as a dedicated facility on the pool level of the Property Map. For minor ailments, sunburn, or stomach issues (common in all-inclusives), this is your first stop before seeking external medical care.
