Accommodation & Services
A. Reception: Main check-in area.
B. Concierge: Tours and local info.
C. Sales & Reservations.
D. Miniclub: Kids’ activity center.
G. Lobby: Central meeting point.
L. Penthouses: Premium top-floor units.
Q. Police Booth: Security post.
Dining & Bars
A1. Restaurant – Bar La Terraza: Main buffet area.
B1. Restaurant Casa Roberto: Traditional Mexican cuisine.
C1. Restaurant Georginis: Italian specialties (2nd floor).
D1. Cervecería La Playita: Beachside brewery (1st floor).
E1. Los Tejabanes Snack Bar: Casual pool-side bites.
F1. U.S. George Sport Bar: Sports and drinks (2nd floor).
G1. La Veranda: Elevated dining (2nd floor).
H1. Cafetería Nocturna: Late-night coffee/snacks (1st floor).
I1. George Café: Coffee and pastries (2nd floor).
J1. Aqua Bar: Swim-up bar.
K1. Bar Las Brisas: Oceanfront drinks.
L1. Praia Brazil: Rodizio style (2nd floor).
M1. Mariscos Playa: Seafood spot.
N1. Capitán Jacks: Casual pub (1st floor).
O. Restaurant Reservations: Booking desk.
Pools & Recreation
E. Gym: Basic fitness equipment.
F. Spa: Massage and treatments.
I. Kids Area: Playground and shallow water.
J. Pools: Multiple swimming areas across the Resort Layout.
K. Jacuzzis: Hot tubs near the main pools.
M. Cascades/Waterfalls: Scenic water features.
N. Cenote: Natural-style swimming hole.
P. Video Game Zone: Teen lounge.
Meeting Rooms
1. El Dorado (3rd floor).
2. Gaviotas (2nd floor).
3. Ejecutivo (1st floor).
4. El Venado.
5. Las Garzas.
6. Ulysses II (3rd floor).
7. Ulysses I (3rd floor).
8. Bugambilias (2nd floor).
9. La Veranda (2nd floor).
Where to Stay (Room Selection & Renovations)
- Renovation Status: Based on guest feedback, rooms in the newer sections and those near the Penthouses (L) offer more modern amenities. Older wings “Classic style” rooms are often cited as dated; prioritize “Oceanfront” or “Garden View Plus” categories for more recent updates.
- Quiet & Sleep: Avoid rooms directly above U.S. George Sport Bar (F1) or near La Terraza (A1) due to evening entertainment and morning setup noise. The wings furthest from the Lobby (G) toward the north end of the property offer the quietest nights.
- Convenience: Families should aim for rooms near Miniclub (D) and Kids Area (I) for quick access to the child-friendly Pools (J).
Top Spots & Hidden Gems
- Guest Favorites: The Cenote (N) and Cascades (M) are the visual highlights. Guests consistently rate the sunset views from Bar Las Brisas (K1) as the best on the property.
- Secret Locations: The Cafetería Nocturna (H1) is a lifesaver for early risers or late arrivals, often overlooked by those staying only in the main buffet cycle. Also, check the hidden Rocking Chairs (Poltronas) tucked away in the garden zones for a quiet reading spot.
- Dining Tips: Don’t miss the craft beers at Cervecería La Playita (D1). Travelers highly recommend making reservations at Praia Brazil (L1) early in your stay, as it books up fast.
Practical Layout & Distances
- Logistics: The Hotel Layout is sprawling. Walking from the entrance Reception (A) to the furthest beach point takes about 5-7 minutes.
- Accessibility: While the Hotel Map shows elevators, there are several small sets of stairs (split levels) throughout the garden paths. Guests with strollers should stick to the main corridors near the Lobby (G).
- Beach Access: The hotel is right on Ave. Playa Gaviotas, making the transition from pool to sand very short, but the tide can be high; grab your Rocking Chairs before 10:00 AM.
Map FAQ
- Where are pool towels issued? Usually near the main Pools (J) activity desk (look for the “Towel Hut”).
- Is there a heated pool? Yes, typically one section of the Pools (J) or the Jacuzzis (K) is kept at a warmer temperature.
- Where is the best Wi-Fi signal? Reception (A) and Lobby (G) have the strongest signal; beach signal is spotty.
- Is the fitness center free? Yes, the Gym (E) is included for guests.
- How do I book specialty restaurants? Visit the Restaurant Reservation (O) desk on the first floor between 9:00 AM and 1:00 PM.
- Where can I park? There are several Estacionamiento zones located on the street side of the property.
- Are there elevators to 3rd-floor meeting rooms? Yes, use the Elevador marked near the central core of the building.
