Accommodation
A. Guest Rooms (North Wing)
B. Guest Rooms (Adjacent to Playground)
C. Guest Rooms (East Perimeter)
D. Guest Rooms (South-East Perimeter)
E. Guest Rooms (Central West)
F. Guest Rooms (Near Main Lobby)
G. Guest Rooms (South-West Perimeter)
H. Guest Rooms (West Perimeter)
CR. Caribbean Room / Membership Office
Pools & Beach
Pool Alberca. Main Central Pool (East)
Pool Alberca. Main Central Pool (West)
Kids Pool / Alberca para Niños. Located between main pools
Pool Bar / Bar en la Alberca. Central swim-up and walk-up bar
Beach Bar / Bar de Playa. Beachfront service area
WS. Water Sports Desk. Beach activity hub
R. Showers / Regaderas. Located near beach access
Dining & Drinks
1. Tradewinds / The Royal Caribbean Shop: Sundries and snacks
5. La Paloma: Main restaurant/buffet area
6. La Cabaña: Casual dining/snack bar
Lobby Bar: Located within the main entrance area (F)
Facilities
F. Front Desk / Recepción: Main check-in
A. Activity Center: Daily entertainment hub
D. Doctor’s Office: Medical services
L. Laundry: Self-service/valet location
S. Sports Desk: Equipment rentals
G. Gym: Fitness center
P. Beauty Parlor: Salon services
7. Spa Desk: Treatment bookings
Tennis Courts: Located North-West
Kids Playground: East side near Building B
Where to Stay (Room Selection & Renovations)
- Renovation Status: Following the rebranding to Hilton Cancun Mar Caribe, the central buildings and public areas (Lobby, Restaurants) have seen significant aesthetic upgrades. However, guest feedback suggests that Buildings G and H sometimes feel more “dated” in terms of bathroom fixtures compared to the refreshed Enclave level rooms in the main tower.
- Quiet & Sleep: For the quietest experience, request high-floor rooms in Building C or D. These are furthest from the Motor Lobby noise and the central Pool Bar music.
- Convenience: Families should aim for Building B. It provides the fastest access to the Kids Playground (KP) and the Kids Pool, minimizing long walks with strollers.
Top Spots & Hidden Gems
- Guest Favorites: The Adults-Only Pool area (often designated in the quieter sections of the main pool) is highly rated for its unobstructed ocean views. The beach stretch in front of this property is wider and less rocky than areas further north in the Hotel Zone.
- Secret Locations: Look for the Handicraft Painting (HP) area near the gardens. It’s a quiet, shaded retreat often overlooked by guests heading straight to the beach. Also, the terrace near La Cabaña offers the best sunset vantage points.
- Dining Tips: Guests consistently rave about the wood-fired pizzas at the snack bar and the specialty coffee at the lobby café. Don’t miss “Taco Night” if it coincides with the Activity Center schedule.
Practical Layout & Distances
- Walking Times: The Property Map is deceptively large. Walking from the furthest rooms in Building H to the Beach Bar takes approximately 5-7 minutes.
- Accessibility: The Resort Layout is generally wheelchair-friendly with Rampas de Acceso clearly marked. However, some shortcuts between buildings involve small decorative steps; stick to the main paved paths if using a stroller.
- Connector Routes: This Hotel Map shows paths “To The Royal Islander.” You can walk the beach line to visit sister properties, but verify current cross-property access rules at the Front Desk (F) as they change seasonally.
Map FAQ
- Where are beach towels provided? At the Sports Desk (S) and near the main Pool Alberca. You will need your towel cards.
- Is there a heated pool? The main pools are climate-controlled, but the Kids Pool typically feels warmest due to its shallow depth.
- Where is the ATM? Located near the The Royal Market (2) in the main lobby area.
- How do I book excursions? Visit Thomasmore Travel (4) located in the lobby corridor.
- Is there a gym on-site? Yes, the Gym (G) is located near the spa/beauty parlor area, accessible via the central garden path.
- Where can I find a doctor? The Doctor’s Office (D) is situated near the administrative wing, close to the Lobby (F).
