Accommodation
1. TRS Coral Hotel: Adults-only buildings (1, 2) located beachside.
12. Family Selection: Premium family buildings located near the Northeast coast.
13. Grand Palladium Buildings: Central and Western wings (Blue zone).
14. Grand Palladium Buildings: Central and Western wings (Blue zone).
15. Grand Palladium Buildings: Central and Western wings (Blue zone).
57. PTC Member’s Lounge: Exclusive loyalty club area.
Pools & Beach
18. io pool bar: TRS Coral pool area.
19. Es Niu pool bar: Family Selection exclusive pool.
25. Splash! pool bar: Main Costa Mujeres pool area.
26. Aqua bar: Main Costa Mujeres pool area.
58. PTC Pool: Private pool for PTC members.
– Piscina de playa: Main beach-front pool.
Dining
1. Capricho: Show cooking (TRS).
2. La Bohème: French cuisine (TRS).
3. El Gaucho: Argentinian grill (TRS).
4. Tapeo: Spanish tapas (TRS).
5. Chic Cabaret & Restaurant: Gastronomic show.
6. Helios Beach Club: Mediterranean style (TRS).
7. The Nest: Family Selection exclusive.
8. La Adelita: Mexican cuisine.
9. El Dorado: Steakhouse.
10. Chang Thai: Thai food.
11. Sumptuori: Japanese/Teppanyaki.
12. Portofino: Italian.
13. Bhogali: Indian.
14. Poseidon Beach Club: Beachside show cooking.
15. Isla Blanca: Central show cooking.
24. Piacere: Coffee shop.
Facilities
30. Rafa Nadal Tennis Centre: Sports complex (Northwest).
31. Activities Center: Water sports and excursions.
32. Convention Center: Event space.
33. Theater: Main evening entertainment.
34. Gymnasium: Fitness center.
37. Village Mall: Central shopping and dining hub.
47. Zentropia Spa: Wellness and hydrotherapy.
Where to Stay (Room Selection & Renovations)
- Renovation Status: This property is relatively new (opened late 2018). Most rooms in TRS Coral and Family Selection are in excellent condition. However, some guests report wear in Grand Palladium buildings 13 and 14 (high-traffic areas).
- Quiet & Sleep: For maximum quiet, request rooms in Building 1 (TRS) or the far ends of the Grand Palladium wings. Avoid rooms facing the Village Mall (37) or the Theater (33) if you are an early sleeper, as music carries across the water.
- Convenience: Building 12 (Family Selection) is the “sweet spot” for families—it is closest to the Family Selection Pool and features dedicated Butler service to handle logistics.
Top Spots & Hidden Gems
- Guest Favorites: The Helios Beach Club (6) is a top-rated spot for breakfast with ocean views. For relaxation, the hydrotherapy circuit at Zentropia Spa (47) is widely considered the best in the Costa Mujeres region.
- Secret Locations: Visit the Gravity Sky Bar (17) at TRS Coral for sunset; it offers some of the best panoramic views of the mangroves and the sea that are often missed by guests staying on the Palladium side.
- Dining Tips: Book Sumptuori (11) Teppanyaki tables immediately upon arrival via the app, as they fill up first. Don’t miss the “Iced Coffee” at Piacere (24) for a mid-day caffeine fix.
Practical Layout & Distances
- The Canal System: This resort features a unique canal system. You can take taxi boats to get from the Village Mall to various drop-off points. This is faster and more scenic than walking in the humidity.
- Walking Distances: The Resort Layout is massive. Walking from the Rafa Nadal Tennis Centre (30) to the beach can take 15-20 minutes.
- Accessibility: The Property Map is mostly flat with ramps and elevators, making it stroller-friendly. However, the distance from Grand Palladium lobby to the beach is significant; use the internal shuttle carts (trams) that run 24/7.
Map FAQ
- Where can I get clean towels? Look for Towel Huts (43) located near all main pools and the beach entrance.
- Are the pools heated? The main Costa Mujeres Pool is not typically heated, but the Family Selection Pool (19) and TRS Coral Pool (18) are kept at a more comfortable temperature during winter months.
- How do I get to the Tennis Center? It is located at the far entrance. It is best to call a golf cart shuttle from the lobby.
- Where is the 24-hour food? Xtra Time Sports Bar (21) in the Village Mall offers snacks and drinks around the clock.
- Is the Chic Cabaret included? For TRS Coral guests, the fee is usually waived (check current booking terms), but a reservation fee applies for others. It is located at point 5.
- Where is the ATM? Located inside the Village Mall (37) near the shops.
