Accommodation
Platino Category: Brown buildings (Premium location/amenities).
Oro Category: Yellow buildings (Mid-range comfort).
Plata Category: White buildings (Standard options).
Dining & Bars
2. Las Piñatas – Snack-Bar: Casual bites near the plaza.
10. Confetti – Ristorante Italiano: A la carte dining.
12. Festival – Gran Buffet: Main dining hall.
13. Las Guacamayas – Restaurante Bar: Central hub for drinks and snacks.
23. Gran Marlin – Restaurante-Bar: Beachfront dining in Zone C.
27. Toboganes – Snack-Bar: Refreshments near the water slides.
– La Cevicheria – Snack-Bar: Located in the Zone B sports area.
Pools & Beach
11. Alberca principal: The heartbeat of the resort (Zone A).
18. Alberca Solarium: Sun-focused pool area (Zone B).
21. Chiquiclub Pool: Dedicated kids’ splash area.
27. Toboganes: Water slide park in Zone D.
– Beach Access: Direct access to Bahia de Santiago.
Facilities & Fun
1. Torre de información: Information tower.
5. Lobby: Front desk and check-in.
6. Teatro: Nightly entertainment and shows.
9. Gimnasio: Basic fitness center.
21. Festivall-ito Chiquiclub: Kids’ club activities.
24. Club de tenis: Multiple tennis courts.
25. Chill Out – Discotheque: Adult nightlife area.
28. Festivall Extremo: Zipline, climbing wall, and paintball.
29. Rancho Equitación: Horseback riding at the far end of the property.
Where to Stay (Room Selection & Renovations)
- Renovation Status: The Platino (Brown) villas are generally the most updated. Guests frequently report that the Plata (White) rooms are “tired” and show significant wear; if your budget allows, prioritize Oro or Platino to ensure a more modern interior.
- Quiet & Sleep: Request rooms in the northeast clusters of Plata or Oro buildings. These are furthest from the Teatro (6) and Chill Out Discotheque (25), which can be loud until midnight.
- Convenience: For families, the Oro buildings near Zone B are best. They provide a “middle ground” between the Chiquiclub (21) and the Alberca principal (11).
Top Spots & Hidden Gems
- Guest Favorites: The Gran Marlin (23) is the undisputed favorite. Even if you stay near the lobby, trek to the beach for sunset—the view of Bahia de Santiago is the best on the property.
- Secret Locations: The Rancho (29) area is often overlooked. Even if you don’t ride horses, it’s a peaceful escape from the music and crowds of the main pools.
- Dining Tips: Skip the long buffet lines at lunch and head to La Cevicheria. Tourists recommend the fresh ceviche and fish tacos over the standard snack bar burgers. At Las Guacamayas, ask for the “Manzanillo Special” cocktail.
Practical Layout & Distances
- Resort Layout Challenges: This is a massive, sprawling Property Map. The walk from the Rancho (Zone E) or the furthest Plata rooms to the beach (Zone C) can take 10-15 minutes.
- Terrain: The Hotel Layout includes several inclines and stairs. While there are paved paths, parents with strollers or guests with mobility issues should request a room near the Lobby (5) or Alberca principal (11) to minimize steep walks.
- Shortcuts: There is a path cutting behind the Tennis Courts (24) to get from the water slides to the beach faster than going back through the main square.
Map FAQ
- Where are beach towels issued? Usually near the Alberca principal (11) or the entrance to the beach zone.
- Is the water slide area (27) open all day? No, Toboganes typically operate on a specific schedule (often 10:00 AM – 5:00 PM); check the Torre de información (1) for daily times.
- How do I get to Festivall Extremo? It is located in Zone D. Follow the signs past the tennis courts; it is a separate area and some activities may require an extra fee.
- Is there a shuttle? The resort occasionally runs golf carts, but they are inconsistent. Plan on walking.
- Where is the best Wi-Fi? Signal is strongest in the Lobby (5) and Plaza Principal. In-room Wi-Fi is notoriously spotty in the outer zones.
