- Entrada / Entrance: Main gateway to the resort.
- Zen Grand Lobby: Check-in for the jungle-side suites.
- Business Center: Convention and meeting hub.
- Spa: Award-winning wellness center in the Zen zone.
- Gym (Zen): Fitness center for jungle guests.
- Kid’s Club (Zen): Activity center for younger guests.
- Zen Swimming Pool: Quiet pool surrounded by foliage.
- Meeting Rooms: Specialized event spaces.
- Garden: Extensive jungle pathways.
- Sen Lin Restaurant: Authentic Asian cuisine.
- Sen Lin Bar: Exotic cocktails.
- Chaká & Lucca Restaurant: Mayan and Italian dining options.
- Zen Aquabar: Poolside drinks in the jungle area.
- Ambassador Lobby: Central hub for families.
- Ambassador Swimming Pool: Massive infinity pool with ocean views.
- Kid’s Club (Ambassador): Main activity center for children.
- Gym (Ambassador): Fitness center with ocean views.
- Garden (Ambassador): Manicured coastal lawns.
- Ambassador Beach: Mid-section beach area.
- Frida Restaurant: Upscale Mexican fine dining.
- Piano Bar: Evening lounge with live music.
- Karaoke Bar: Nightlife and entertainment.
- Azul Restaurant: Casual international buffet.
- Ambassador Aquabar: Swim-up bar in the main pool.
- Snack Bar: Poolside bites and quick meals.
- Grand Class Lobby: Quiet, adult-oriented reception.
- Grand Class Swimming Pool: Exclusive, serene oceanfront pool.
- Bistro Terrace: Outdoor seating for oceanfront dining.
- Grand Class Beach: The resort’s widest stretch of sand.
- Cocina de Autor: Signature world-class tasting menu.
- Sky Bar: Rooftop views and sunset cocktails.
- Piaf Restaurant: Traditional French fine dining.
- Bistro Restaurant: French-style breakfast and lunch.
- Grand Class Aquabar: Premium spirits by the beach.
Contents
Where to Stay (Room Selection & Renovations)
- Renovation Status: The Grand Class and Ambassador oceanfront suites are the most modern. While the Zen Grand area maintains a high standard, its charm is “tropical rustic” compared to the sleek, contemporary feel of the beach zones.
- Quiet & Sleep: Choose Zen Grand if you want total silence. It is located roughly 0.5 miles (800m) inland from the beach, shielding it from pool music and ocean waves.
- Convenience: For families, the Ambassador zone is the “sweet spot.” It’s the most central area of the Resort Layout, keeping the Kid’s Club, the largest pool, and casual dining within a 3-minute walk.
Top Spots & Hidden Gems
- Guest Favorites: The Grand Class Pool is widely considered the best for adults seeking tranquility. For sunsets, the Sky Bar (31) offers the most Instagrammable views of the Caribbean.
- Secret Locations: Look for the koi ponds near the Zen Grand Lobby and the secluded wooden walkways connecting the jungle suites—perfect for birdwatching and seeing spider monkeys.
- Dining Tips: Reservations are mandatory for Cocina de Autor; try the “blind” tasting menu. At Frida, don’t miss the freshly prepared tableside guacamole and artisanal mezcal cocktails.
Practical Layout & Distances
- Logistics and Routes: The Property Map is divided by a significant mangrove forest. Walking from Zen Grand to the beach takes 10–15 minutes but is humid and through dense jungle.
- Shuttles: On-demand vans run 24/7 between all lobbies. Wait times are usually under 5 minutes.
- Accessibility: The Hotel Layout is very “stroller-friendly” with ramps at all major levels, though the Zen pathways can be slightly darker and narrower at night.
Map FAQ
- Where are the towels? Every pool area (7, 15, 27) has a dedicated towel station and concierge.
- Is the Zen pool heated? Yes, all main pools are temperature-controlled.
- How do I get to the Spa? The main Spa (4) is in the Zen Grand zone. If you stay at the beach, you must take a shuttle.
- Best beach for swimming? The stretch in front of Grand Class (29) is generally the widest and clearest.
- Where is the teen club? It is located near the Ambassador area, close to the Karaoke Bar (22).
- Can Zen guests use all pools? Overall access depends on your booking tier, but generally, all guests can access most restaurants with a reservation.
